Terms of Service

Last updated: April 1, 2026

1. Acceptance

By accessing or using QrystalDrop, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Service Scope

QrystalDrop provides workspace-based secure rooms for governed file exchange. Depending on workspace trust mode, files may be handled as strictly encrypted payloads or may enter recovery-enabled review workflows controlled by the workspace.

3. Accounts And Workspaces

You must provide accurate account information and maintain the security of your password, MFA methods, recovery codes, devices, and workspace membership. You are responsible for all activity performed through your account and devices.

4. Acceptable Use

You may not use the service to:

• Store, transmit, or distribute unlawful content.
• Deliver malware, ransomware, phishing materials, or exploit payloads.
• Interfere with the service, bypass limits, or abuse invite and download flows.
• Violate the rights, confidentiality, or intellectual property of others.

5. Billing

Paid workspaces are billed in advance through Stripe according to the selected plan and billing cycle. Seat counts, storage limits, asset limits, and feature access are enforced at the workspace level. Cancellation takes effect at the end of the active billing term unless otherwise stated in an enterprise agreement.

6. Security Model

QrystalDrop is designed to reduce plaintext exposure, not to promise that internet systems are unhackable. Security behavior depends on workspace configuration, trust mode, endpoint security, and administrator choices. You are responsible for choosing settings appropriate to your use case.

7. Data Retention And Deletion

Files, rooms, audit records, and workspace metadata are retained according to workspace policy, legal requirements, and platform integrity requirements. When content expires or is deleted, recovery may not be possible.

8. Availability

We work to keep the service available, but uninterrupted availability is not guaranteed unless covered by a separate enterprise agreement or SLA.

9. Liability Limits

To the maximum extent permitted by law, the service is provided as is and as available. We are not liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability is limited to the amount paid for the service in the 12 months preceding the claim.

10. Prohibited Regulated Use

Do not use the service for regulated data categories unless you have a separate written agreement from us covering that use case.

11. Changes

We may update these terms from time to time. Continued use after an update takes effect constitutes acceptance of the revised terms.

12. Contact

Questions about these terms can be sent to legal@qrystaldrop.com.