Interactive help

QrystalDrop user manual

Pick your subscription tier and role. The manual narrows down the exact steps, limits, controls, troubleshooting notes, and launch checks you need for Quick Drop, Secure Rooms, identity, billing, recovery, audit, and support.

Manual controls

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Subscription tier

Your role

Business manual

Start from zero

Use this when you are new and need the shortest safe path to a working workspace.

Progress

Verify your email

Open the verification email after signup. Protected workspace actions require a verified email so admins know the account is real.

Open

Open onboarding

Use the onboarding checklist to confirm your account, first workspace, first device, and first secure room.

Open

Register the browser or device you will use

Device registration lets the room wrap file keys to a participant device instead of relying on a reusable shared password.

Open

Run one complete test

Upload one harmless file, download it as another participant or recipient, and confirm the decrypted file opens correctly.

Do this before inviting external users.

Open

Practical tips

Use a low-risk test file until production domains, email, storage, and billing are confirmed.
Keep a second admin on every paid workspace.
If a protected action fails after signup, check email verification first.

What this tier includes

Included

Everything in Team.
Strict rooms plus recovery-enabled rooms.
Recovery queue, approval, processing, and recovery package export.
Managed identity policies with Google or Microsoft OIDC presets.
Network boundaries, audit export, proof batches, and SIEM webhook delivery.

Limits

15 seats included, expandable to the Business cap.
2 TB encrypted storage pool.
25 GB maximum asset size.
Directory provisioning remains Enterprise-only.

Admin checklist

Create a recovery profile before enabling recovery rooms for real workflows.
Document who can approve recovery and who can process packages.
Test SIEM webhook delivery with a non-production event.
Export a proof batch before the first buyer or auditor review.

Not included or requires confirmation

SCIM directory lifecycle.
Dedicated enterprise implementation handling.
Custom enterprise reporting commitments.

Glossary

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Sales, rollout, and enterprise support

Use Contact Sales when you need Enterprise rollout, legal/security review, implementation planning, or a guided buyer demo.

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